{"code":200,"message":"success","data":{"siteName":"SensualLab","siteDescription":"Your trusted Adult products e-commerce platform. We offer high-quality products at competitive prices, with fast shipping to the United States.","slogan":"Your Pleasure, Your Terms.","shopHeaderLogo":"","shopFooterLogo":"","contactEmail":"sensuallab@foxmail.com","twitterUrl":"","instagramUrl":"","youtubeUrl":"","shippingPolicy":"### 1. Order processing\nOrders are handed to our carrier **within 1–3 business days** of payment (Monday–Friday, excluding\nholidays). This is an estimate, not a guarantee.\n\n### 2. Delivery time\nStandard delivery typically takes **7–15 business days** after handover, depending on destination and\ncustoms clearance. These are carrier estimates; we cannot guarantee an exact arrival date.\n\n### 3. Tracking, and how delivery is confirmed\nWhen your parcel is handed over you get:\n- **an email telling you your order has shipped**, and\n- a live **Track** view under Orders in your account, where the current tracking number is always shown.\n\nThe tracking status shows `In Transit` until the carrier reports the parcel delivered, then\n`Delivered`. Once it shows `Delivered`, your order is confirmed as received after **7 days** unless you\nconfirm it sooner, and we email you the day before that happens. If the carrier never reports a\nconfirmed delivery, we confirm the order **30 days after it shipped** — we email you the day before\nthat too. Either way the confirmation date starts your 14-day after-sales window, so it matters: if the\nparcel has not really arrived, raise an issue from the order before that date and we treat it as lost.\n\n### 4. Shipping fees\nThe shipping fee for your order is the one shown at checkout when you place it, and it is not\nrefunded. Our shipping terms — the fee itself, and any free-shipping promotion along with the order\nvalue it starts at — are promotional: they can change at any time and a promotion may end without\nprior notice. Changes never apply to an order you have already placed. On orders that shipped free\nthere is no shipping fee to refund.\n\n### 5. Address accuracy\nWe ship to the address you confirm at checkout, where you can check and edit it before paying.\n**Check it before you order** — we cannot redirect a parcel once it has left, and a failed delivery\ncaused by a wrong address is not treated as a lost parcel.\n\n### 6. Lost or damaged parcels\nTell us within **14 days of your order being confirmed as received** (the same window as any other\nafter-sales issue) and we will arrange a full refund of the items, a partial refund, or a replacement\n— see our Returns & Refunds policy.\n","returnsPolicy":"### 1. Our approach\nTell us what went wrong and we resolve it with you, by message, from where you are: a **refund**, a\n**partial refund**, or a **replacement** — whichever fits the situation. You keep the goods, and a\nrefund starts the day we agree the outcome, with no waiting period.\n\n### 2. Your window\nYou may raise an issue within **14 days after your order is confirmed as received**.\n\nYour order is confirmed as received when:\n- you tap **Confirm Receipt** in your account, or\n- the carrier marks the package as delivered and **7 days** pass without you confirming it, or\n- **30 days** pass after your order shipped and we still have no confirmed delivery update from the\n carrier.\n\nBefore every automatic confirmation we email you, so you always get a reminder the day before and can\nraise a problem first. If the parcel has not actually arrived, raise the issue from the order: we\ntreat it as lost — a full refund of the items, or a replacement.\n\nThe 14-day window starts from the confirmation date shown on your order.\n\n### 3. What we can do for you\nTell us what went wrong and we resolve it with one of these:\n\n| Outcome | When it applies |\n|---|---|\n| **Full refund** | The parcel is lost, arrives damaged, or is wrong in a way that makes it unusable to you — we refund the full amount you paid for the items. |\n| **Partial refund** | Part of the order is missing or damaged but you keep the rest — we refund the affected items only. |\n| **Replacement** | You would rather have the item again — we ship a new one to your original address at no cost. |\n\nWe will discuss the options with you in the after-sales message thread and act on what you agree to.\nYou can always decline a proposed option and we will look again.\n\n### 4. Refund timing and where the money goes\n- Once you agree an outcome, the refund is **initiated the same day**.\n- Refunds go back to your **original method of payment**. We cannot issue store credit or refund to a\n different card.\n- After we initiate it, the funds typically reach your account within **7 business days**, plus whatever\n time your bank or card issuer needs to post the credit. If it has not appeared after 7 business days,\n write to us with your order number and we will chase it with the payment provider.\n- You will see **Refunding** on your order while the payment provider processes it, and **Refunded** once\n it has completed. `Refunding` for a few days is normal — it means the refund is accepted and in transit\n back through the card networks, not that something went wrong.\n\n### 5. Shipping fees and refunds\nThe refundable amount is what you paid for the **items**.\n\n- **If you paid a shipping fee at checkout, that fee is not refunded** — the forward journey has already\n been made and is a cost we cannot recover. The item value remains fully refundable.\n- **If your order shipped free of charge**, there is no shipping fee on your invoice, so the refund is\n the full amount you paid.\n- Sending a replacement is on us, at no charge to you.\n\n### 6. What is not covered\nRequests raised after the 14-day window, or for items damaged by misuse after delivery. If you are\noutside the window and something is genuinely wrong, still write to us — we would rather answer than\nguess.\n\n### 7. How to raise an issue\nOpen the order in your account and tap **Request After-sales**, or email us at the address on our\nContact Us page. Please include your order number, what the problem is, and a photo where damage is\ninvolved.","faq":"### What happens if something is wrong with my order?\nMessage us from the order and we resolve it with a **refund**, a **partial refund**, or a\n**replacement** — whichever fits. You keep the goods, and the refund starts the same day we agree the\noutcome.\n\n### How long do I have to report a problem?\n14 days from the date your order is confirmed as received. That is either the day you tap\nConfirm Receipt, or 7 days after the carrier marks it delivered; if the carrier never confirms the\ndelivery, the order is confirmed 30 days after it shipped. We email you the day before any automatic\nconfirmation, so you will not miss it.\n\n### My parcel says \"Delivered\" but nothing arrived.\nThat is exactly what the 7-day gap and the reminder email are for. Raise an issue from the order\nbefore the confirmation date and we treat it as lost — a full refund of the items, or a replacement.\n\n### When do I get my money back?\nWe initiate the refund as soon as we agree the outcome, with no waiting period. Funds typically appear\nin your account within **7 business days**, plus your bank's own processing time. You will see\n`Refunding` on the order, then `Refunded`. If it is still `Refunding` after 7 business days, message us\nand we will chase it.\n\n### Do you refund shipping?\nThe amount you paid for the **items** is fully refundable. A shipping fee you paid at checkout is not\nrefunded, because that journey has already been made. **If your order shipped free, there is no\nshipping fee on your invoice, so you get back the full amount you paid.** Shipping fees and\nfree-shipping promotions are time-limited and can change at any time — whatever is shown at checkout\nwhen you place the order is what applies to that order.\n\n### Can I get only part of my money back?\nYes. If one item of several is missing or damaged, we refund just that part and you keep the rest.\n\n### Will you send me a replacement instead?\nYes, free of charge, to your original address. You will get a new tracking number for it, and your\norder's Track view follows the replacement once it is on its way.\n\n### Why did my order get confirmed on its own?\nBecause we reached the confirmation date: either the carrier reported it delivered and 7 days passed,\nor 30 days passed after shipping with no confirmed delivery update. That confirmation starts your\n14-day after-sales window, so we email you the day before and show the date on the order page. Nothing\nis confirmed silently.\n\n### Will you email me marketing?\nNo. Our emails are limited to your account and your orders: verification codes, a confirmation when\nyour password is changed, shipping confirmation, and the reminder before an\norder auto-confirms. There is nothing to unsubscribe from.\n\n### I missed the 14-day window.\nWrite to us anyway with your order number. We cannot promise an outcome, but we would rather look\nthan have you guess.\n","aboutUs":"Welcome to our store. We are an online retailer offering a curated selection of adult lifestyle products, committed to quality, discretion, and customer satisfaction.\n\n### Who We Are\n\nWe operate under **BLUE STAR TRADING LIMITED**, with our registered office located at:\n\n**RM C, 6/F, WORLD TRUST TOWER** \n**50 STANLEY STREET CENTRAL HK**\n\n### What We Offer\n\n- A carefully selected range of lifestyle products for adults\n- Secure checkout and discreet packaging for every order\n- Dedicated customer service to answer your questions\n\n### Our Commitment\n\nWe are committed to providing a safe, secure, and reliable shopping experience. All products sold on this website are intended for adults aged 18 and over.","contactUs":"We are here to help. If you have any questions about our products, orders, or policies, please reach out to us through any of the following channels.\n\n### Company Information\n\n**BLUE STAR TRADING LIMITED** \nRM C, 6/F, WORLD TRUST TOWER \n50 STANLEY STREET CENTRAL HK\n\n### Email\n\nFor general inquiries, order issues, or after-sales support, please email us at: **[sensuallab@foxmail.com](mailto:sensuallab@foxmail.com)**\n\nWe typically respond within 1-2 business days.","privacyPolicy":"### 1. What we collect\n- **Account**: email address, username, password (stored as a one-way bcrypt hash).\n- **Order**: name, phone number, delivery address, the items you buy, optional order notes.\n- **Payment**: your transaction reference and status from our payment provider. **We never see or\n store your card number, expiry date, or security code** — payment is completed on the payment\n provider's own hosted page.\n- **After-sales**: what you tell us, and any photos you upload as evidence.\n- **Correspondence**: emails you send us, including their full content and attachments.\n- **Technical**: your IP address, user-agent string, and requested paths, kept in server access\n logs and in a security table used to detect scanning of our site.\n\n### 2. Legal basis and purposes\nWe use your data only to take and fulfil your order, deliver and confirm it, handle after-sales\nrequests and refunds, secure the site against abuse, and comply with tax, accounting and\npayment-industry record-keeping obligations.\n\n### 3. Age verification — how it actually works\nOur products are for adults. When you first visit, we ask you to confirm you are 18 or over. **That\nconfirmation is stored in your own browser's local storage — not as a cookie, and not as a record on\nour servers.** Clearing it, or switching browser or device, will simply prompt you again. We do not\ncollect an age, a date of birth, or any identity document, and we hold no age-verification record\nabout you.\n\n### 4. Sharing\nWe share the minimum each partner needs, and nothing else:\n- our **fulfilment partner** (the team that picks, packs and hands your parcel to the carrier): your\n name, delivery address, phone number and order items — this is required to deliver your parcel;\n- our **payment provider**: order amount and reference, to take the payment and process refunds;\n- our **carriers**: name, address and phone, to deliver and to let you track the parcel;\n- our **email provider**: your address, to send the account and order emails described above.\n\n**We do not sell or share personal information for cross-context behavioural advertising**, and we do\nnot use cookies for advertising, analytics profiling, or sale of data. There is no \"Do Not Sell My\nPersonal Information\" to opt out of, because no such sale or sharing occurs.\n\n### 5. Retention\n- **Order and account records**: kept as long as the account exists, and afterwards as long as tax,\n accounting and payment-dispute rules require (typically several years).\n- **After-sales messages and uploaded photos**: kept with the order, as evidence in case of a dispute.\n- **Emails you send us**: kept until we confirm the matter is closed; we delete them on request.\n- **Security logs and scanning detections**: kept on a rolling basis and trimmed automatically.\nWe do not keep your personal data indefinitely \"just in case\", and we delete it when a request is\ngranted.\n\n### 6. Your rights, and how to exercise them\nYou may request access to, correction of, deletion of, or a portable copy of your personal\ninformation, and you may object to or withdraw consent for any processing that is not necessary to\ncomplete an order.\n\n**Email us** with your account email address and what you want. A small team handles these directly:\nwe verify the request against the account it concerns, then act on it ourselves — we do not run these\nthrough an automated pipeline, because that would mean giving a third party access to your data to\nsave ourselves the trouble.\n\nWe respond **within 30 days** and, for requests to access or delete, **within 45 days** at the\noutside, which meets California's CCPA/CPRA timing. We do not charge for requests. If you are not\nsatisfied with our answer you may complain to your local data-protection authority, or to the\nCalifornia Attorney General if you are in California.\n\nWhere deleting an order record would break a legal book-keeping duty or a payment dispute we are\nactively handling, we will tell you what we must retain and why, rather than quietly keeping it.\n\n### 7. Children\nOur site is age-gated to adults and our products are not for minors. We do not knowingly collect\npersonal information from anyone under 18 (which includes under 13, as CIPA/COPPA define children's\ndata). If a parent or guardian believes a child has given us information, write to us and we will\ndelete the account and its data.\n\n### 8. Security\nAccess to our systems is limited to staff who need it and is credentialed; passwords are hashed;\npayment card data is never on our systems. No method of storage or transmission is perfectly secure,\nso we also limit what we collect in the first place.\n\n### 9. Data incident notification\nIf we become aware of a breach of unencrypted personal information that affects you, we will notify\naffected users **by email within 72 hours of confirming it**, describing what happened, what\ninformation was involved, and what you should do — and where the law requires it, we notify the\nrelevant authority within that law's deadline.\n\n### 10. International transfers\nWe operate from Hong Kong and serve customers in the United States, so your information is processed\noutside your home country. By ordering you accept that transfer; the partners in section 4 receive\nonly what they need for their role.\n\n### 11. Changes and contact\nMaterial changes will be announced on this page with an updated date. Questions, requests and\ncomplaints: email us at the address on our Contact Us page.","termsOfService":"Please read these Terms of Service carefully before using our website. By accessing or using our website, you agree to be bound by these terms. These Terms govern your use of this website.\n\n### 1. Acceptance of Terms\nBy accessing this website, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree, please do not use this website.\n\n### 2. Age Requirement\nThis website sells adult lifestyle products and is intended only for users aged **18 years or older**. By using this website, you confirm that you are at least 18 years of age.\n\n### 3. Orders and Payments\n- All prices are listed in USD and are subject to change without notice.\n- We reserve the right to refuse or cancel any order at any time, including orders with incorrect pricing or suspected fraud.\n- Payment must be completed before your order is processed and shipped.\n\n### 4. Shipping and Delivery\nShipping times and fees are described in our Shipping Policy. Delivery times are estimates and are not guaranteed.\n\n### 5. Returns and Refunds\nOur return and refund terms are described in our Returns & Refunds policy. Please review it before making a purchase.\n\n### 6. Intellectual Property\nAll content on this website, including text, images, logos, and graphics, is the property of the website operator and is protected by applicable intellectual property laws.\n\n### 7. Prohibited Use\nYou may not use this website for any unlawful purpose, or to infringe the rights of any third party.\n\n### 8. Limitation of Liability\nTo the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website.\n\n### 9. Governing Law\nThese Terms of Service shall be governed by and construed in accordance with the federal laws of the United States of America and the applicable state laws, without regard to their conflict of law provisions.\n\n### 10. Contact Us\nIf you have any questions about these terms, please contact us at [sensuallab@foxmail.com](mailto:sensuallab@foxmail.com)."},"traceId":null}